If you submit a report through Dekaron website > Customer Center > 1:1 inquiry, we will endeavor to promptly confirm and resolve the issue.
When submitting a report, please refer to the information below and make inquiries.
- Bug details
- Date and time of bug occurrence
- Area where bug occurred / monster / coordinates, etc.
- Character name/class/skill name where the problem occurred
If you have detailed information, quick confirmation can help expedite processing.